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RETURN & EXCHANGE

CANCELLATION POLICY:

Coral Concept usually dispatches products within 12-24 working hours. Hence Cancellations will be considered only if the request is made within 12 hours of placing an order or before the product is dispatched, whichever is earlier. Once the order is dispatched, then cancellation cannot be accepted.

RETURN/ EXCHANGE POLICY:

Coral Concept has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the item is faulty or not what you had ordered. In case you are dissatisfied with the product received from Coral Concept you may contact us with your complaints/ feedback at info@coralconcept.in. We shall revert back to you at the earliest.

We have stringent measures in place to ensure that the items delivered to you are in perfect condition. However, there is always a remote possibility that the item could be damaged during transit i.e. the outer packing of the product is partially open, damaged or tampered with, or that a wrong item is delivered to you. Immediately mail details of condition of the package, signs of tampering and other details that are visible to you, to info@coralconcept.in before accepting the package OR within 12 hours of receiving parcel and we will shortly revert back to you.In such cases where your ordered item is damaged during transit or the wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacementof item is made by you within 12 hours from the receipt of the package.

Our team will get in touch with you at the earliest. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Coral Concept shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

After validating your return request over phone or via email, we will send you an email authorizing a return. Please bear in mind that we should receive the return package within 4 days of our sending the authorizing email.

In case any product is returned without such confirmation, Coral Concept does not guarantee any credit or replacement of the product.

Kindly retain all packaging materials and the product until receipt of authorizing email from Coral Concept regarding the same. Post- receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will ship your exchange goods or will issue your merchandise credit in the appropriate amount. If however the return is not found eligible, we will courier the same back to you. In either scenario, the issue of return will be closed within 4 days of our receiving of the return package from you.

Refunds in case of dissatisfaction from the product are made as follows:

When a refund is to be made due to dissatisfaction at the customer’s end, then the amount is refunded in the form of store credits.

PLEASE NOTE:

Coral Concept is under no obligation to accept any returns or provide any replacements or exchange or give store credit. Coral Concept shall have the sole discretion to assess each case on its own, separately.

PARTIAL REFUNDS:

In case of multiple products being ordered, if for any reason whatsoever, Coral Concept is unable to deliver certain products, the customer may select an alternate product. However, in case the customer does not wish to select any alternate product/s, Coral Concept shall agree to refund amount as against such non-deliverable products.

DISCLAIMER:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on the website of Coral Concept are only approximate and may differ from the actual product due to a variety of reasons beyond our control. Coralconcept.in firmly believes that all the customers who order online are aware that the colors seen on the monitor can be slightly different as compared to the color of the actual product due to variation of color settings and capabilities of computer monitors, or other computer related differences/limitations of the computer system.



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